Top
Two Questions
How do I reserve a room online?
It's quick and easy. First, search for your desired hotel
from our "Find Rooms & Rates" area on the home page. You
will be prompted to enter your dates of travel and desired
location, after which you will see a list of room types
and rates to choose from. Your reservation can be completed
in few simple steps. |
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Will my online reservation be secure?
Yes. Heritage respects your privacy and maintains your
profile information in a secure server. It can be accessed,
maintained and used by you and only you. Heritage does
not authorize any other user to your confidential information.
To learn how we protect your information, view our Privacy
Policy. |
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Rates & Reservations
If I change a reservation, will I still
get the same rate?
The personal and credit card information used
to reserve a room can be modified with no change in room
rate. However, if you wish to change any other aspect
of your reservation—such as dates or room features—you
must cancel your previous reservation, then make a new
reservation that meets your new criteria. Therefore, the
original room rate you were quoted is not guaranteed since
the new room rate depends on what is available on the
date that you rebook. |
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How do I cancel a reservation?
To cancel a reservation online, click "Check
Reservations" in the global navigation bar. Retrieve
your reservation, then click "Cancel." Retain your cancellation
number for your records. You can also cancel your reservation
by calling 605-242 8888 |
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Will my credit card be charged if I forget
to cancel my reservation and don't stay in the room I
reserved?
Yes. Reservations are automatically guaranteed
to your credit card. To avoid being charged, reservations
must be cancelled in accordance with the cancellation
policy outlined by the particular hotel. |
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How long do you retain my reservations information?
For your convenience, we retain your reservations
information for 12 months.
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Can I reserve different type of rooms under
the same reservation?
At this time, our system cannot reserve different
types of rooms under the same reservation, but we expect
to offer this option in the future. If you would like
to book multiple room types, please call 605-242 8888 |
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Can I reserve more than one room at a time?
Yes. You can reserve up to nine rooms at a time,
as long as they are all in the same room type. If you
need multiple room types, please call 605-242 8888 |
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How can I find contact information for
individual hotels?
The address, phone and fax numbers are listed
at the top of each Hotel Overview page. If a hotel has
direct e-mail access, you will find that address there
as well. |
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Where can I find maps and driving directions
to the hotel?
A link to maps and driving directions can be found
on the left side of each Hotel Overview page. |
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Assistance with Our Site
Why can't I find the reservation I made
online?
There are two reasons why a booking might not
come up online. First of all, only bookings made via the
online reservations system can be retrieved online. If
you made your booking with the hotel directly, or through
a central reservation office, you will not be able to
look it up online. Secondly, if the hotel made changes
to the reservation in their system, our system will be
unable to find the booking. In either case, you may contact
the hotel directly.
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What's the best way to modify a reservation
I made online?
You can modify your reservation online, or call
605-242 8888 to make your changes over the phone. Changes
are subject to restrictions depending on the details of
your original reservation. |
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What type of browser is best to view this
site?
The most recent edition of any browser is best for viewing
our Web site; however, at a minimum, we recommend Internet
Explorer 5+ or Netscape 6+. Be sure to select the 54-bit
encrypted (or secure) version, which is required if you
wish to make reservations. |
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Services & Amenities
Can I bring my pet to Hotel?
It is best to directly contact the hotel where you wish
to stay as restrictions and/or fees or deposits vary.
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How can I make special requests regarding
my stay?
Special requests can be made when booking your reservation
online, or by calling the hotel directly. For instance,
if you anticipate needing a wake-up call, room service
upon arrival, or if you would like flowers waiting for
you in your room, we would like to know. Not every request
can be met, but we will do our very best to accommodate
you. |
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Planning a Meeting or Event
How do I plan a meeting or event at H Hotels?
No matter what type of meeting or event you're
planning, count on H to help make it a spectacular success.
There's no need to worry about the details, because we'll
find just the right space to fit your needs. For the fastest
way to organize your next function, visit our H Meetings
area. |
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How can I arrange a meeting or event online?
Arranging
a meeting or event online is simple. In the global navigation
bar, click "H Meetings." In this section you can browse
our meeting facilities and explore our various meeting
services. In our "Attend a Meeting" area, you can even
book a room for a scheduled meeting or event. |
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